Devliqly

Customer Service Agent

Our customer service agent works inside your helpdesk and resolves the repetitive tickets on its own: order status, refunds, returns, account changes and troubleshooting. Your team spends its time on the cases that genuinely need a human.

  • Resolves up to 70% of routine tickets
  • Works inside your helpdesk
  • Human handoff with summaries

What you get

  • Resolves, not just replies

    Connected to your order, billing and account systems, the agent can look things up and take action, not only answer questions.

  • Works in your helpdesk

    Runs inside Zendesk, Freshdesk, Intercom or your own system, so your team keeps its existing workflow.

  • Policy-aware

    Follows your refund, return and escalation rules exactly, with approval steps where you want them.

  • Smart escalation

    Detects frustration, VIP customers or sensitive topics and routes them to the right person with a summary.

  • Consistent tone

    Every reply matches your brand voice, in the customer’s language, at any hour.

  • Clear reporting

    See resolution rates, top topics and handoff reasons so you know what to fix upstream.

Use cases

  • D2C brands

    Where-is-my-order, returns, exchanges and refund status, resolved end to end.

  • SaaS

    Password resets, plan changes, billing questions and first-line troubleshooting.

  • Fintech & insurance

    Policy and account queries with strict guardrails and audit trails.

  • Travel & hospitality

    Booking changes, cancellations and pre-trip questions during peak season.

How we build it

  • Audit tickets

    We analyse past tickets to find the topics that are high-volume and safe to automate.

  • Connect systems

    We integrate your helpdesk plus the order, CRM or billing tools the agent needs to take action.

  • Set guardrails

    Together we define what the agent may do alone, what needs approval and what always goes to a human.

  • Roll out gradually

    We start with a few topics, measure accuracy, then expand coverage as confidence grows.

Frequently asked questions

Will it replace my support team?
No. It takes the repetitive load off them. Most teams use the freed-up time for complex cases, proactive outreach and quality.
Can it issue refunds by itself?
Only if you allow it. You can set limits, for example automatic refunds below a certain amount and approval above it.
How do customers reach a human?
They can ask at any time, and the agent also escalates on its own based on the rules you set.