Devliqly

Inbound & Outbound Call Agents

Inbound agents pick up every call on the first ring, answer questions, book appointments and route callers. Outbound agents run your follow-ups, reminders, surveys and collection calls at scale, with natural conversation instead of a robotic IVR.

  • Unlimited concurrent calls
  • Call recording, transcripts & sentiment
  • Smart transfer to live agents

What you get

  • Unlimited concurrency

    Handle a spike of hundreds of simultaneous calls without hold music or missed leads.

  • Natural conversation

    Callers speak normally and can interrupt; no “press 1 for sales” menus.

  • Outbound campaigns

    Upload a list or trigger calls from your CRM for lead follow-up, payment reminders, feedback and renewals.

  • Live transfer

    Hot leads and complex callers are transferred to the right person, with context whispered or shared.

  • Recordings & transcripts

    Every call is recorded, transcribed, summarised and tagged with outcome and sentiment.

  • Your existing numbers

    Works with your current telephony provider or new local numbers through Exotel, Twilio and others.

Use cases

  • Lead follow-up

    Call new leads within a minute of a form fill, qualify them and book a meeting.

  • Appointment reminders

    Confirm, reschedule or cancel bookings to cut no-shows.

  • Collections

    Polite, compliant payment reminders with payment links sent by SMS or WhatsApp.

  • Front desk overflow

    Answer after-hours and overflow calls so no customer reaches voicemail.

How we build it

  • Map call flows

    We document why people call you, or why you call them, and what a good outcome looks like.

  • Script & voice

    We write the agent’s script and choose a voice and language mix that fits your brand.

  • Connect telephony

    We connect your numbers, CRM and calendar, and set transfer and compliance rules.

  • Test and go live

    We run test calls with your team, launch, and keep reviewing recordings to improve.

Frequently asked questions

Can callers tell it’s an AI?
The voice is natural, but we recommend the agent introduces itself as an AI assistant. It builds trust and helps with compliance.
Is outbound calling compliant with Indian regulations?
We build in consent checks, calling-hour limits and DND handling. You remain responsible for having consent to contact the numbers you upload.
What does it cost per call?
Pricing depends on call volume, duration and telephony provider. We share a clear per-minute estimate after the discovery call.